The Copy Centers - Survey 080802

Thank you for participating in our survey. We are interested in your opinions about The Copy Centers' Home Page (www.campuscopy.com) so we can continue to serve you better. All of your answers to this survey are private and confidential.

This survey has been created in a new browser window. Before completing the survey, please look at this Web site the way you normally would and then come back and answer the survey questions.

Thank you for your input. Your opinion counts!

1. How often do you find what you are looking for when visiting the campuscopy.com Home Page?

Always 5	4	3	2	Never 1	Don't Know X

2. Why did you come to the campuscopy.com Home Page today?

3. Please rate your level of satisfaction with the following features of the campuscopy.com Home Page.

a. Overall appearance of the Home Page
Always 5	4	3	2	Never 1	Don't Know X

b. Loading speed of the Home Page compared to other sites
Always 5	4	3	2	Never 1	Don't Know X

c. The ability to easily find the information that I am looking for
Always 5	4	3	2	Never 1	Don't Know X

4. Please rate your level of satisfaction with the following aspects of the information on the campuscopy.com Home Page.

a. Accuracy of the information on the Home Page
Always 5	4	3	2	Never 1	Don't Know X

b. Topics covered on the Home Page
Always 5	4	3	2	Never 1	Don't Know X

c. Usefulness of information on the Home Page
Always 5	4	3	2	Never 1	Don't Know X

d. Depth of information included on the Home Page
Always 5	4	3	2	Never 1	Don't Know X

e. Technical level of the information on the Home Page
Always 5	4	3	2	Never 1	Don't Know X

5. Considering other Web sites that you use for the information you are looking for on the campuscopy.com Home Page, how does the campuscopy.com Home Page compare?

5 = Information on the campuscopy.com is better than other Web sites.
1 = Information on other Web sites is better than the campuscopy.com.
X = Don't Know.

5	4	3	2	1	X

6. Overall, how satisfied are you with the campuscopy.com Home Page?

Very Satisfied 5	4	3	2	Very Dissatisfied 1

7. If you could make one change to improve the campuscopy.com Home Page, what would that be? (Please be specific.)

8. Considering everything you know or have heard about The Copy Centers, its products and services, its support organization, how satisfied are you with The Copy Centers as a company?

Very Satisfied 5	4	3	2	Very Dissatisfied 1

9. During this visit, which of the following categories best describes you?

General User - An individual who does printing and copying at home, school, or work, but whose primary job function does not involve a printing or copying.

Knowledge Worker - An individual whose job is outside of the printing and copying department but centers on collecting, processing, and preparing print or copy jobs.

Business Decision Maker - An individual who has final or significant decision-making authority but whose primary job function is NOT in the printing and copying department.

Developer - An individual who create documents using desktop publishing software to be printed on commerical printers.

Professional - Executive, manager or staff person who works in the printing and copying business.

10. What is your organization's primary type of business at your location?

11. How did you first hear about campuscopy.com Home Page?

12. What is the approximate number of personal computers, including laptops, in your organization at all locations?

13. What is the approximate number of color printers, laser or inkjet, in your organization at all locations?

14. What is the approximate number of black-and-white printers, laser or inkjet, in your organization at all locations?

15. Please tell us how we can improve our Web site.

16. What state do you live in?

Thank you for taking our survey. Your feedback is greatly appreciated.
Please click Submit Survey to complete the process.

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